Epoque Hotels, one of the world’s leading collections of avant-garde and chic boutique hotels, signed a two-year contract with ReviewPro to manage and optimize the online reputation and social media presence for its member hotels.
“After considering a number of other options, we found ReviewPro to be the most relevant solution for our 350 trend-setting hotels around the world,” said David Maranzana, President of Epoque Hotels. “We look forward to our partnership with ReviewPro to improve overall quality and create competitive advantage for each of our members.”
The ReviewPro solution gives Epoque Hotel member properties tools for delivering better service and improving quality through listening and responding to guest feedback in online reviews. For example, ReviewPro’s semantic analysis reveals the sentiment behind these reviews, providing insights that can be used for better decision-making in hotel management, service, operations, and marketing. Progress can then be tracked on the social web using a range of proprietary online reputation and performance indexes that ReviewPro has developed.
RJ Friedlander, CEO at ReviewPro, explains: “At ReviewPro, we have focused on building the world’s most comprehensive set of business analytics for online guest opinion. Our solution offers advanced social measurement and internal workflow functionality that allows hotels to act on the insights we gather, and track improvements in guest satisfaction. These tools will give Epoque Hotels a distinct advantage, and we are very excited to partner with Epoque Hotels in the years ahead.”
About Epoque Hotels
Epoque Hotels is a worldwide collection of avant-garde, trendy-chic, and luxury-classic boutique hotels based in over 100 destinations. With its 350 hotels in its portfolio, divided in two lines: Avantgarde Line and Epoque Classic, it is rapidly establishing itself as the leading reference in the segment of boutique hotels. Established in 2002 and headquartered in Miami, Florida the company also has sales offices in Italy, The United Kingdom, Spain and China. Visit http://www.epoquehotels.com/ for more information.
ReviewPro enables hotel organizations to efficiently aggregate, organize and manage their online reputation and presence in leading social media sites. The company provides the analysis, customer inteligence, competitive benchmarking and reporting needed to help hotel professionals more effectively manage their organization. ReviewPro currently serves over 1,500 clients with data from thousands of sources, including over 70 million reviews — in 10 languages — from 60 of the most relevant online travel agencies (OTAs) and review sites. Visit http://www.reviewpro.com for more information.